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Born Again Pallets - Refund and Exchange Policy

 

At Born Again Pallets, we are committed to providing quality furniture items to our customers. We understand that occasionally, you may need to request a refund or exchange for a purchased item. This policy outlines the guidelines for refunds and exchanges to ensure a satisfactory shopping experience.

 

Eligibility for Refund or Exchange

To be eligible for a refund or exchange, the customer must adhere to the following conditions:

The request for a refund or exchange must be made within 14 days of receiving the furniture item.

The item must be in its original condition, free from damage, and with all packaging, tags, and accessories intact.

Proof of purchase, such as an order confirmation or receipt, must be provided.

Unfortunately, Custom-made or personalized items are not eligible for refunds or exchanges unless the item is faulty or not as described.

 

Refund Process

 

If you wish to request a refund for your furniture item contact our retail service team on 8448 1123 or email us at retail@bornagainpallets.com.au within 14 days of receiving the item to initiate the refund process.

 

Customer must Provide proof of purchase, clear images of the item's condition, and a brief explanation of the reason for the return.

Our team will review your request and may request additional information if necessary.

If your request is approved, we will provide instructions on returning the item.

Once we receive and inspect the returned item, a refund will be processed to the original payment method, excluding any shipping costs.

 

Refunds will be issued within a reasonable timeframe but may take up to 10 business days from the date we receive the returned item.

 

Exchange Process

If you prefer to exchange your furniture item for another product, please follow these steps:

Contact our Retail service team on 8448 1123 or email us at retail@bornagainpallets.com.au within 14 days of receiving the item to initiate the exchange process.

Provide proof of purchase, clear images of the item's condition, and a description of the item you wish to exchange for.

Our team will review your request and may request additional information if necessary.

If your request is approved, we will provide instructions on returning the item.

Once we receive and inspect the returned item, we will process the exchange and arrange for the delivery of the new item.

Please note that additional charges may apply if the new item has a higher price than the one being exchanged, or a refund may be issued if the new item has a lower price.

 

Non-Eligible Items for Refund or Exchange

The following items are generally not eligible for refunds or exchanges:

Items that have been customized or personalized unless they are faulty or not as described.

Items that have been used, damaged, or are not in their original condition.

Items returned after 14 days of receipt.

 

Damaged or Faulty Items

If you receive a damaged or faulty furniture item, please contact our customer service team immediately. We will assess the situation and work to resolve the issue by offering a replacement, repair, or a refund as applicable.

 

Changes to this Policy

Born Again Pallets reserves the right to modify this refund and exchange policy at any time. Any changes will be posted on our website and will be effective immediately.

We are committed to providing quality furniture and excellent customer service. If you have any questions or concerns about this policy or the status of your refund or exchange, please contact our customer service team on 0415 755 455 or email us at retail@bornagainpallets.com.au

 

Last updated: 17/10/2023

 

Born Again Pallets –

27 Lavinia Street, Athol Park.

Adelaide, South Australia

Thank you for choosing Born Again Pallets.

We are committed to providing you with top-quality products and reliable shipping services. Please read our shipping policy carefully to understand how we handle online orders and deliveries.

Order Processing Time:

Orders are typically processed within 1-5 business days after payment is confirmed however, some of our products may not be in stock and require manufacturing. In such cases, you will be notified at the checkout of the estimated wait time before you place your order.

We appreciate your patience, and we will work diligently to complete your order and ensure the highest quality. If you have any questions regarding the lead time please contact our retail team on 8448 1123 and we will be happy to provide more details. 

We do not process orders on weekends or holidays.

Shipping Methods:

We currently offer shipping across the Adelaide Metropolitan.

Shipping options and prices will be presented during the checkout process.

 

Shipping Locations:

Born Again Pallets currently ships within the Adelaide Metropolitan. We do not offer interstate shipping at this time.

 

Shipping Charges:

Shipping charges are calculated based on the delivery address, the weight and dimensions of the product/s. The exact shipping cost will be displayed during the checkout process.

 

Estimated Delivery Times:

Delivery times may vary depending on the product chosen and the destination.

Estimated delivery times are provided during the checkout process.

 

Tracking Your Order:

You will receive an email with a tracking number once your order has been processed and is ready for delivery/collection.

You can track your shipment using the provided tracking number on our website or the carrier's website.

 

Delivery Carriers:

We partner with reputable carriers to ensure your order is delivered safely and on time.

 

Delivery Address:

Please ensure that your shipping address is accurate and complete. Born Again Pallets is not responsible for orders shipped to incorrect or incomplete addresses.

 

Delivery Confirmation:

Most orders will require a signature upon delivery to ensure safe and accurate delivery.

 

Shipping Delays:

In the event of unexpected shipping delays, we will do our best to keep you informed and updated on the status of your order.

 

Shipping Damage or Loss:

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We will work to resolve the issue promptly.

 

Returns and Exchanges:

Please review our Returns and Exchanges Policy for information on returning or exchanging products.

 

Shipping Fees for Returns:

Shipping fees for returning or exchanging products are the responsibility of the customer unless the return is due to an error on our part.

 

Customer Support:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer Retail team. We are here to assist you.

 

Born Again Pallets is dedicated to providing a smooth and reliable shipping experience for our customers. We appreciate your business and trust in our products. If you have any further questions or require assistance, please do not hesitate to contact our Retail team on 8448 1123.

 

Thank you for choosing Born Again Pallets.

We look forward to serving you!

 

Born Again Pallets

27 Lavinia Street, Athol Park. Adelaide, South Australia

Phone: 8448 1123

Email: info@bornagainpallets.com.au

Website: www.bornagainpallets.com